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CASIT Survey Results

Below are ratings and comments for all closed CASIT service tickets. Names have been removed from comments.

# Post datesort icon Quality Do you have any other comments or feedback?
1 11/17/2017 4 - Excellent

The Techs are always courteous, friendly, and knowledgeable, even when they tell us stuff we don't want to hear (e.g., your ten year old computer and printer are too old to work well any longer).

2 11/17/2017 4 - Excellent

Superior service from [CASIT Tech]. Even if we have a slight hiccup, [they] took care of the issues as fast as possible and even followed up to make sure everything was working, twice. [They're] awesome.

3 11/16/2017 4 - Excellent

[CASIT Tech] was excellent! So knowledgeable and helpful. [They were] very courteous and easy to work with!

4 11/15/2017 4 - Excellent

[No comment left]

5 11/13/2017 4 - Excellent

[No comment left]

6 11/13/2017 4 - Excellent

[No comment left]

7 11/08/2017 4 - Excellent

[No comment left]

8 11/07/2017 4 - Excellent

[No comment left]

9 11/07/2017 4 - Excellent

[CASIT tech] is wonderful to work with and helpful. Much apperciated!

10 11/01/2017 4 - Excellent

[No comment left]

11 11/01/2017 4 - Excellent

[CASIT Tech] really made it happen for me. I was invited to speak at a conference in Sydney Australia but it turned out that I wasn't able to attend. They asked if I could send in a videorecording, this is what [they] helped me to do. [They] met with me, brought over equipment and showed me how to do the recording in a very clear and patient way, then [they] met with me afterwards to assemble the file into imovie and get it sent over to the conference organizers. This kind of activity is quite frequent for faculty, and will only be moreso. We often use skype rather than recording in advance, however with the time difference in Australia this was not an option. I would definitely consider this an essential service for my research and professional activity, and it is obviously very good for the University as a form of outreach. [CASIT Tech] was truly fantastic, patient, knowledgeable and available to work around my very busy and tight schedule. thank you

12 10/31/2017 4 - Excellent

[No comment left]

13 10/30/2017 4 - Excellent

[CASIT Tech] was very helpful and resolved my issue quickly!

14 10/27/2017 4 - Excellent

Thanks again [CASIT Tech]!

15 10/27/2017 4 - Excellent

Thank you so much for providing this resource for our grad students!

16 10/23/2017 4 - Excellent

[No comment left]

17 10/20/2017 4 - Excellent

[CASIT Tech] was knowledgeable and courteous, and [they were] able to resolve my problem quickly and effectively.

18 10/20/2017 4 - Excellent

Thank you!! [CASIT Techs] have saved my life over and over! :-)

19 10/20/2017 4 - Excellent

Lightening fast response!

20 10/18/2017 4 - Excellent

Thank you so very much for such a prompt help, which is the savior for my work. Big thank you.

21 10/17/2017 4 - Excellent

[CASIT Techs] are just wonderful attentive CASIT assistants.
Thank you so very much -- they are also such pleasant individuals.

22 10/17/2017 4 - Excellent

As usual, CAS IT took care of my issue with expertise, timeliness and courtesy. My first contact, [CASIT Tech], set me up with a temporary fix and accurately explained my problem in order to set up a more complete solution. Then [another CASIT Tech] contacted me almost immediately and did a remote session that resolved everything in very short order. Thank you for your skills and your professionalism!

23 10/17/2017 4 - Excellent

[No comment left]

24 10/16/2017 4 - Excellent

[No comment left]

25 10/16/2017 4 - Excellent

[No comment left]

26 10/13/2017 4 - Excellent

Due to a miscommunication folks from CASIT were wandering all over the campus trying to deliver my computer. They all went above and beyond and I really appreciate it!

27 10/12/2017 4 - Excellent

[No comment left]

28 10/12/2017 4 - Excellent

Quick response. I was unaware that certain systems need to authenticate at least once to grant permissions. So, this was a helpful conversation even though there was really no action to take other than inform me.

29 10/10/2017 4 - Excellent

Rapid response, problem rapidly solved. Thank you

30 10/10/2017 4 - Excellent

I appreciated the prompt service and the willingness to troubleshoot until we arrived at a solution. Great Customer Service by [CASIT Tech]!

31 10/10/2017 4 - Excellent

Thanks so much!

32 10/09/2017 4 - Excellent

[No comment left]

33 10/06/2017 4 - Excellent

The CASIT staff is extremely professional, patient, kind and helpful. I thank them all for helping me with all my questions and requests.

34 10/05/2017 4 - Excellent

[CASIT Tech] was incredible helpful and patient. It took some investigating to figure out how to fix the issue, but [CASIT Tech] was persistent and kind. I really appreciated [their] attention. [They] also delayed [their] lunch hour significantly to help me when it was convenient for my schedule.

35 10/04/2017 4 - Excellent

[No comment left]

36 10/04/2017 4 - Excellent

[No comment left]

37 10/04/2017 4 - Excellent

As I always encounter, prompt and very pleasant help. I very much appreciate the quality, the obvious pride in a job well done, and the teamwork of your group.

38 10/04/2017 4 - Excellent

[No comment left]

39 10/03/2017 4 - Excellent

[CASIT Tech] was very helpful and went the extra mile with this request.

40 10/02/2017 4 - Excellent

[No comment left]

41 09/29/2017 4 - Excellent

[No comment left]

42 09/29/2017 4 - Excellent

[No comment left]

43 09/27/2017 4 - Excellent

[No comment left]

44 09/27/2017 4 - Excellent

Thank you [CASIT Tech] for being available to come right away to assist with this issue.

45 09/27/2017 4 - Excellent

[CASIT Tech] was prompt and very helpful! Thanks again!

46 09/26/2017 4 - Excellent

[No comment left]

47 09/25/2017 4 - Excellent

[No comment left]

48 09/22/2017 4 - Excellent

[No comment left]

49 09/22/2017 4 - Excellent

I think the issue has been resolved. Thanks for the quick and helpful reply.

50 09/22/2017 4 - Excellent

[CASIT Tech] was great! Very efficient and thorough!

51 09/21/2017 3

Definitely took longer than I expected, but I understand that it was out of CASIT's control. Just glad it got fixed!

52 09/21/2017 4 - Excellent

[CASIT Tech] came to my office promptly and was very helpful. I really appreciate for [their] help!

53 09/20/2017 4 - Excellent

You all are awesome! :D

54 09/20/2017 4 - Excellent

[No comment left]

55 09/20/2017 4 - Excellent

[No comment left]

56 09/15/2017 4 - Excellent

[CASIT Tech] was helpful and quick - I had tried everything I could understand how to do before I called, and I'm glad I did.

57 09/15/2017 4 - Excellent

[No comment left]

58 09/14/2017 4 - Excellent

[No comment left]

59 09/14/2017 4 - Excellent

[No comment left]

60 09/14/2017 4 - Excellent

[No comment left]

61 09/13/2017 4 - Excellent

[No comment left]

62 09/13/2017 1 - Poor

While the initial resolution to my problem was good, it created another problem that was not promptly dealt with and created a lot of extra work. In resolving the problem with Outlook all of my contacts were deleted - a large problem. I was not satisfied with how this new problem was dealt with.

63 09/13/2017 4 - Excellent

[No comment left]

64 09/12/2017 4 - Excellent

[CASIT Tech] was very pleasant and cheerful. [They were] able to fix my problem immediately.

65 09/11/2017 4 - Excellent

First-rate service, with immediate and clear response to my concern

66 09/11/2017 4 - Excellent

[No comment left]

67 09/08/2017 4 - Excellent

CasIT is fabulous!

68 09/07/2017 4 - Excellent

Once again, [CASIT Tech] provided amazing and prompt service, much appreciated!

69 09/07/2017 4 - Excellent

[No comment left]

70 09/05/2017 4 - Excellent

[No comment left]

71 09/05/2017 4 - Excellent

Thanks so much, [CASIT Tech]! [Tech] and CAS IT are the greatest! Without their support I'm not sure how this Dpt. would function. THANK YOU!

72 09/05/2017 4 - Excellent

[No comment left]

73 09/01/2017 4 - Excellent

[No comment left]

74 08/31/2017 4 - Excellent

[No comment left]

75 08/31/2017 4 - Excellent

Super timely and helpful response--and response again to my followup question. Thank you!

76 08/31/2017 4 - Excellent

Thank you, [CASIT Tech]! CAS IT is the BEST!

77 08/30/2017 4 - Excellent

[No comment left]

78 08/30/2017 4 - Excellent

[CASIT Techs] are wonderful and our dpt. could not exist without their IT help/skills. Thank you!

79 08/30/2017 4 - Excellent

[No comment left]

80 08/29/2017 4 - Excellent

[CASIT Tech] was very clear, patient, and did some extra diagnostics just to make sure the hard-drive is still in good shape. I couldn't imagine better service. Thank you very much!

81 08/28/2017 4 - Excellent

Great job, thank you!

82 08/28/2017 3

I appreciate the extra measures that were taken to help me to feel confident about this transition to the updated computer. I'm happy with the new computer and I would just say that it wasn't easy to have this happen during the first week of school when there were so many other adjustments being made. I appreciate the time that it look to ease me into this new computer. Thank you for understanding!

83 08/25/2017 4 - Excellent

[CASIT Tech] was very competent, professional and friendly. [They] swiftly installed the software I needed. I'm truly grateful.

84 08/25/2017 4 - Excellent

[No comment left]

85 08/25/2017 4 - Excellent

Thank you! Great Service!

86 08/23/2017 4 - Excellent

[CASIT Tech] was very respectful, helpful and patient.

87 08/23/2017 4 - Excellent

Thanks for the follow-up.

88 08/22/2017 4 - Excellent

Thanks [CASIT Tech]!

89 08/21/2017 4 - Excellent

This required patience. [CASIT Tech] has lots of it! Thanks Kyle!

90 08/21/2017 4 - Excellent

Appreciated the attitude and the ability of the technician to resolve the problem. Thank you.

91 08/18/2017 4 - Excellent

[No comment left]

92 08/17/2017 4 - Excellent

As always CASit rocks!!!!

93 08/16/2017 4 - Excellent

Very helpful and patient! Thank you [CASIT Tech]!

94 08/16/2017 4 - Excellent

[No comment left]

95 08/15/2017 4 - Excellent

[No comment left]

96 08/15/2017 4 - Excellent

[CASIT Tech] great. [They're] patient and [laugh] at my very bad jokes...

97 08/15/2017 4 - Excellent

[CASIT Tech] was easy to understand and explained concepts effectively and patiently. [They] helped my cognition of WordPress immensely!

98 08/14/2017 4 - Excellent

Excellent advice and service, as usual. I really appreciate CASIT!

99 08/14/2017 4 - Excellent

[No comment left]

100 08/11/2017 4 - Excellent

[No comment left]